What happens when I dispute a time card?

Most disputes are simply due to a freelancer entering incorrect time.  If this is the case simply dispute the time card and inform the team member within the dispute message.

If the dispute is something other than entering incorrect time, reach out to your virtual team member for a resolution.

  • The billing period is Monday - Sunday. Times are auto-approved Sunday at 4:59 AM UTC.
  • A dispute window opens from Monday - Tuesday following a billing period. 
  • If a dispute is not resolved and the time card is not approved within the dispute window the time card will changed to a declined status and not get paid.

Here's an interactive tutorial

https://www.iorad.com/player/1812905/Vpmsolutions---How-to-dispute-a-time-card

9 STEPS

1. The first step is to open VPM and click dashboard.

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2. Click Workspace for the job in question.

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3. Click Time Log

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4. Click the three dots for the time sheet you wish to dispute.

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5. Click Dispute

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6. Enter your message that explains why you are disputing the time entry.

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7. Click Submit

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8. Click Submit to confirm the dispute.

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9. As you can see, the status has changed to in dispute after you marked this timesheet as disputed.

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If a resolution is not reached you can decline a time card that is in the In Dispute status by selecting the three dots under Actions and selecting decline

Here's an interactive tutorial

https://www.iorad.com/player/1812916/Vpmsolutions---How-to-decline-a-time-card

7 STEPS

1. The first step is to open VPM and click dashboard.

Step 1 image

2. Click Workspace for the job in question

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3. Click Time Log

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4. Click the three dots of the timesheet you wish to deny

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5. Click Decline

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6. Click Decline

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7. As you can see, the timesheet has been denied

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