How will I know if my company manager disputed one of my time cards?
How You Will Know a Time Log Was Disputed
You will receive a notification and an email informing you of the dispute.
In the Time Log under your job workspace, you will see the time card status update to "In Dispute" as shown below.
Reports › Quick View shows the total amount in dispute and the In-Dispute Payroll Report.
A disputed time log is on hold. It won't be paid until you edit it and your Company approves it.
Important: Edit your disputed time log before payment is processed.
If a time log has been disputed, you'll need to edit it.
If you need clarity on what to change, reach out to your Company directly.
Once you're done editing, let your Company know so they can approve it.
This has to happen before the payment is processed. Otherwise, the disputed entry will not be paid.
Not sure what to do next? Open the Disputed Entry FAQ tab for step-by-step answers.
Understanding DisputesQ: What does it mean when a time log is disputed?
Your Company has questioned the hours, dates or details on that time log. A disputed entry is put on hold, so it is not included in your payment until it is corrected and approved.
Q: How will I know if one of my time logs was disputed?
You will receive a notification and an email. In your job workspace, the time log's status changes to In Dispute.
Q: Where can I see all of my disputed time logs?
Go to Reports › Quick View. The In Dispute box shows the total amount on hold, and the In-Dispute Payroll Report lists each disputed entry by job, with the hours for each day and the amount for the selected period.
Fixing a Disputed Time LogQ: What should I do if my time log is disputed?
Find out why it was disputed. If the reason isn't clear, reach out to your Company directly.
Edit the time log so it shows the correct hours and details.
Let your Company know you've made the changes so they can approve it.
Q: How do I edit a disputed time log?
Open your job and go to the Time Logs tab. Find the entry with the In Dispute status, click the menu (⋮) on that row, and edit the time log. Check the date, start and end times, and description before you save.
Q: What if I don't know why my time log was disputed?
Reach out to your Company directly, for example through Messages, and ask what needs to change. Getting clarity first helps you fix it in one try.
Q: What happens after I edit it?
Let your Company know you're done editing. Once they approve the time log, it is no longer in dispute and can be included in your payment.
Timing and PaymentQ: Is there a deadline to fix a disputed time log?
Yes. The time log must be edited and approved by your Company before the payment is processed. Otherwise, the disputed entry will not be paid.
Q: Does a dispute affect my other time logs?
Only the disputed entry is on hold. Your other approved time logs are paid as usual.
Q: What if I disagree with the dispute?
Talk with your Company first and share the details of the work you did. If you still can't resolve it, contact VPM Support from the Contact Support tab.
We Are Here to Help
If you have questions, our support team is ready to assist you.
