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Help Center
Companies
Companies
General
Payment
Taxes
Timesheet
Dispute
Hiring Process
Termination Process
Job Posting
Reporting
Interviews
Workspaces
Virtual Assistant
General
Affiliate Program
Payment
Hiring Process
Timesheet
Time Off
Taxes
Dispute
Gold Glove
Interviews
General
Login
Notifications
Email
Password
General [Internal]
Gold Glove
Companies
Connecting virtual talent from across the globe to meet your business needs.
General
How to Edit Your Company Account on VPM Solutions
Best Practices for Creating a Company Profile
How do I manage my remote team member?
How to Upload a Video as a Company
How to Check if a Virtual Assistant Has a Video Profile on VPM Solutions
Getting Your Company Profile setup
How to Share Your Website and Social Media
Can I Invite a Virtual Team Member to My Company Account?
Why should I add web and social media
Navigating Your Company Account on VPM Solutions
Best Practices For Training Your VA
Supported Countries for Companies
Key Performance Indicators (KPIs) for Property Management
Re-inviting a Deleted Member in VPM Solutions
Can I invite someone who does not have a VPM Solutions profile to a job?
How to Adhere to the Non-Circumvention Policy as a Company
Understanding Jobs Tab
How to set up companies that you can service / Work in multiple companies
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Payment
How to add or update Company Payment Information
Accepted Payment Methods for VPM Solutions
Understanding VPM Solutions' Payment Process
How Do I Pay My Remote Workers and What Does It Cost?
Handling Mistaken Payments to Remote Team Members
I Cannot See All the Timecards?
A Virtual Assistant forgot to log their time. How should we handle this?
Adding payout method for Referral Payments
How to Retry your payments.
How to manually add your bank account.
Additional identification needed for Stripe Verification(Mexico).
Can I see a list of virtual assistants (VAs) and their hourly rates all at once?
Do Virtual team members get a bonus?
Can I approve a timecard that I have disputed?
Can I view all timecards for all jobs at once?
I can't change my payment method
How to Add One-Time Payments for Sick Leave, Paid Time Off, or Bonuses
How to view time logs & approve, decline, and dispute times
How do I give my Remote Team Member a Pay Raise?
How to decline your remote team member's One-Time-Payment
Payment Options for Multiple Companies
Can I Use My Bank Credits to Pay My Remote Team?
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Taxes
Do I have to send a 1099 to U.S. based Virtual Team Members?
What are the tax implications when hiring a Virtual Team Member?
Tax Filing Responsibilities for Company Owners Using VPM Solutions
Timesheet
What happens if I forget to approve a timesheet?
Time Clock Software For Employee Time Tracking
Can I limit the number of hours a virtual team member can work per week?
Company Owner and Managers- Can I delete a Time Card?
How Do I Review Time Cards?
How do I know when a virtual team member has entered time?
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Dispute
What happens when I dispute a time card?
Can I deny a time card?
Hiring Process
How to Guarantee Applications to Your Job Posting
Is there a way I can see if my contractor is looking for another job on the VPM Platform?
How to invite members into the workspace
Best Practices for Messaging with a candidate
How do I contact a candidate?
Can candidates contact me?
What do the job statuses mean?
When can I reach out to a Virtual Team Member?
Can I review an applicants social media accounts?
Can I edit a job that has already been posted?
How to Repost a Closed Job
Is there a way I can see if a contractor already has a job on the VPM Platform?
How Do I Hire a Candidate I Like?
I received an application, now what?
How do I find top-rated talent?
Understanding the "Position Filled with VPM" Note in Job Applications
Using VPM Solutions as a Payment Platform for Your VA
Hiring a VA Who Already Has a Job on the VPM Platform
Can I schedule a future pay raise for one of my VAs?
Accidentally Declined an Applicant – How Can I Invite Them to Reapply?
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Termination Process
How do I terminate or close a job?
Job Posting
How do I accept and review an applicant?
How to Post a job
How do I add a manager to a workspace?
I cant see all the workspaces?
What are the different english proficiency levels?
I deleted a workspace by mistake is there a way to get it back
What is a workspace?
When should I use Part-time and Full-time?
Can I select more than one job category?
What does short-term and long-term mean?
I posted a job, now what?
I have a specific person I would like to invite to a job. Can I do that?
How to use the VPM Academy During the Application Process
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Reporting
Payment History
Understanding the Reporting Section
Interviews
Interviews: How it works within the VPM Platform
Workspaces
Adding a manager to a Workspace
How to create a Workspace
How to Transfer a Job Between Workspaces
How do I add or remove users from a workspace
Why Can’t I View My Company Workspaces? I’m Seeing Different Workspaces
Navigating Your Job Workspace After Job has been closed
Unable to Access a Workspace
I want to see all jobs in a specific workspace.
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