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Help Center

Companies

Companies

Connecting virtual talent from across the globe to meet your business needs.

What is the Job Tab for?

I can't my change payment method

How do I increase my Virtual Assistant's hourly rate?

Can I set up a Pay Increase for one of my VA's for the future?

General

Best Practices For Training Your VA

Can I invite a virtual team member to company accounts

How and Why to use company selection

I deleted a member by mistake. Is there a way to recover?

Can a manager give a raise, pay a bonus

What happens if I delete a workspace?

How do I add or remove users from a workspace

How do I invite a user to my company?

How to use reports

How do I transfer a job?

Why would you want to transfer a job?

How can I see all members associated with a workspace?

If I delete a user what happens to their workspace?

I can't see my company workspaces? I see different workspaces?

I can't see all the workspaces that my team members can see?

I used to see all workspaces but now I can only see a few workspaces?

Can I transfer a team member from one job to another?

How do I delete a user?

I do not have access to the Default Workspace?

How to create a Workspace

What are the roles and abilities of each person in the company workspace?

Compensation Guide

How do I give my Virtual Team Member a Pay Raise?

I am getting too many applications, how can I pause a job?

I want to transfer a job from one workspace to another

How do I remove a manager from a workspace

I want to see all jobs in a specific workspace

Why you should update company details ?

Can I edit a workspace name?

What are workspaces?

Best Practices for Creating an Employer Profile

Can I invite a VA to company accounts / why can't I invite a VA to company accounts?

How do I remove a manager from a workspace?

How do I manage my VA?

Who owns the work done through Virtual PM Solutions?

How does Virtual PM Solutions protect me from fraud?

Verification

Navigating your job workspace when the job is filled

I am searching a specific person by name and they are not coming up in the search window

Are there any startup costs?

How to reduce the number of applicants I am receiving

How to guarantee applications to your job posting

Best Practices for Creating an Employer Profile

How to upload a video (Employers)

How do I know if a VA has a video resume?

Can I search if a VA has a video profile?

Why should I add web and social media

Can I enter in my website and social media for virtual assistants to see?

Why should I add a profile

I cannot enter my payout information why (employer).

How much does it cost?

I created an Employer profile, now what?

How do I edit my Employer account after I create it?

Navigating your job workspace when the job has been terminated

Navigating My Account: Employer

How do I sign up as an employer for VPM?

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Payment

How Do I Pay My Contractor?

How to Retry your payments.

How to update your Bank Info and Verify your ACH bank account

How to dispute your VAs Time/ One Time Payment.

I can't my change payment method

Can I pay with two different methods?

What are the different payment statuses?

I cannot see all the timecards?

Can I view all timecards for all jobs at once?

Can I approve all timecards?

Can I approve a timecard that I have disputed?

Can I see a list of VAs and their hourly rate at once?

Can I approve a timecard that I have declined?

Why can't I change the status of a payment?

Why does VPM payment reports look different from my bank statement?

How do payments work?

Do virtual team members get a bonus?

How to use a one time payment from company accounts

How to view time logs & approve, decline, and dispute times

How much should I pay my virtual team member?

How do I pay my Virtual Team Members, and what does it cost?

Do Virtual Team Members get overtime?

Payment History

Payment methods

How to give your Virtual Assistant a Bonus.

Your Payment was Declined

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Taxes

Do I have to send a 1099 to U.S. based Virtual Team Members?

Am I responsible for filing tax forms?

Is there any required reporting needed for taxes for Virtual Team Members?

What are the tax implications when hiring a Virtual Team Member?

Do I have any tax obligations for non U.S. based Virtual Team Members?

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Timesheet

How Do I Review Time Cards?

What happens if I forget to approve a timesheet?

Can I limit the number of hours a virtual team member can work per week?

How do I approve a timecard?

How do I know when a virtual team member has entered time?

Employer - Can I delete a time card?

Will I get notified to review timesheets?

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Dispute

What happens when I dispute a time card?

Can I deny a time card?

I have a dispute regarding the Virtual Team Member's timesheet. What do I do?

How do I file dispute?

Hiring Process

Hiring a VA who already has a job on VPM Platform

Suggested Items to Gather

Best Practices for Messaging with a candidate

Can I see a list of all jobs and the status?

I want to restrict workspaces to a company manager? / Can I demote a company manager to a manager?

Can I delete the default workspace?

Why can't I add/remove users from the default workspace?

How to invite members into the workspace

Can I review an applicants social media accounts?

Can I duplicate a closed job?

Is there a way I can see if my contractor is looking for another job on the VPM Platform?

Is there a way I can see if a contractor already has a job on the VPM Platform?

I found a candidate, how do I fill a job?

Best practices for filling out your job posting.

How to guarantee applications to your job posting.

I closed a job. How do I repost the job?

How do I evaluate a candidate before hiring?

How do I contact a candidate?

I invited a candidate to my job, now what?

I have an applicant that I interviewed and I want to hire, now what?

I received an application, now what?

Can candidates contact me?

What information can I review when looking at candidates?

Navigating your Job Workspace when in the process of hiring

What do the job statuses mean?

I found a candidate I like. How do I hire them?

When can I reach out to a Virtual Team Member?

How do I find top-rated talent?

Can I browse profiles before I post a job?

Can I edit a job that has already been posted?

When should I run a background check?

Does VPM run background checks on the virtual assistants?

Can I run a background check on any prospective applicant?

What is the cost of the background check?

How long does it take to complete a background check?

What information do I need to run a background check?

How do I run a background check?

What type of background checks can I run?

Hiring Process Best Practices

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Termination Process

I changed the user permission from company manager to manager and now they cannot see any workspaces

What happens when I close a job?

Job Posting

I deleted a workspace by mistake is there a way to get it back

How do I get access to jobs in the Default Workspace?

What is a workspace?

I want to see all jobs in a specific workspace

How do I add a manager to a workspace?

I cant see all the workspaces?

When should I use Part-time and Full-time?

Can I select more than one job category?

What are the different english proficiency levels?

Can I save my job before I post it?

Can I invite someone that does not have a VPM Solutions profile to a job?

I have a specific person I would like to invite to a job. Can I do that?

I posted a job, now what?

How to Post a job

How do I accept an applicant?

What does short-term and long-term mean?

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