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Help Center

Companies

Companies

Connecting virtual talent from across the globe to meet your business needs.

What is the Job Tab for?

I can't my change payment method

How do I increase my Virtual Assistant's hourly rate?

Can I set up a Pay Increase for one of my VA's for the future?

General

As a company, why can I not enter my payout information?

Can I search if a contractor has a video profile?

Does VPM verify remote team member profiles?

How do I manage my remote team member?

I am getting too many applications, how can I pause a job?

Navigating My Account: Employer

Navigating your job workspace when the job has been terminated

How do I edit my Employer account after I create it?

I created an Employer profile, now what?

Can I enter in my website and social media for virtual assistants to see?

How to upload a video (Employers)

How do I know if a VA has a video resume?

I deleted a member by mistake. Is there a way to recover?

How do I invite a user to my company?

Best Practices For Training Your VA

Can I invite a virtual team member to company accounts

How and Why to use company selection

Can a manager give a raise, pay a bonus

What happens if I delete a workspace?

How do I add or remove users from a workspace

How to use reports

How do I transfer a job?

Why would you want to transfer a job?

How can I see all members associated with a workspace?

If I delete a user what happens to their workspace?

I can't see my company workspaces? I see different workspaces?

I can't see all the workspaces that my team members can see?

I used to see all workspaces but now I can only see a few workspaces?

Can I transfer a team member from one job to another?

How do I delete a user?

I do not have access to the Default Workspace?

How to create a Workspace

What are the roles and abilities of each person in the company workspace?

I want to transfer a job from one workspace to another

How do I remove a manager from a workspace

I want to see all jobs in a specific workspace

Why you should update company details ?

Can I edit a workspace name?

What are workspaces?

Best Practices for Creating an Employer Profile

Can I invite a VA to company accounts / why can't I invite a VA to company accounts?

How do I remove a manager from a workspace?

Who owns the work done through Virtual PM Solutions?

How does Virtual PM Solutions protect me from fraud?

Navigating your job workspace when the job is filled

I am searching a specific person by name and they are not coming up in the search window

Are there any startup costs?

How to reduce the number of applicants I am receiving

How to guarantee applications to your job posting

Best Practices for Creating an Employer Profile

Why should I add web and social media

Why should I add a profile

How much does it cost?

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Payment

My remote team member forgot to enter time. What do I do?

Adding payout method for Referral Payments

How do payments work?

Additional identification needed for Stripe Verification(Mexico).

How to add company bank account

How do I add my Credit Card?

How to manually add your bank account.

How do I pay my Virtual Team Members, and what does it cost?

Do Virtual Team Members get overtime?

How to dispute your remote team member's Time/ One Time Payment.

How Do I Pay My Contractor?

How to Retry your payments.

What Happens if I paid a team member by mistake (I missed the dispute window)

Payment History

Do virtual team members get a bonus?

Can I approve all timecards?

Why can't I change the status of a payment?

What are the different payment statuses?

Can I approve a timecard that I have disputed?

Can I view all timecards for all jobs at once?

I can't my change payment method

Can I pay with two different methods?

I cannot see all the timecards?

Can I see a list of VAs and their hourly rate at once?

Can I approve a timecard that I have declined?

Why does VPM payment reports look different from my bank statement?

How to use a one time payment from company accounts

How to view time logs & approve, decline, and dispute times

How much should I pay my virtual team member?

Payment methods

How to give your Virtual Assistant a Bonus.

Your Payment was Declined

How do I give my Remote Team Member a Pay Raise?

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Taxes

Do I have any tax obligations for non U.S. based Virtual Team Members?

Do I have to send a 1099 to U.S. based Virtual Team Members?

Am I responsible for filing tax forms?

Is there any required reporting needed for taxes for Virtual Team Members?

What are the tax implications when hiring a Virtual Team Member?

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Timesheet

How do I know when a virtual team member has entered time?

How do I approve a timecard?

What happens if I forget to approve a timesheet?

Employer - Can I delete a time card?

Time Clock Software For Employee Time Tracking

How Do I Review Time Cards?

Can I limit the number of hours a virtual team member can work per week?

Will I get notified to review timesheets?

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Dispute

How do I file dispute?

What happens when I dispute a time card?

I have a dispute regarding the Virtual Team Member's timesheet. What do I do?

Can I deny a time card?

Hiring Process

Can I review an applicants social media accounts?

How do I find top-rated talent?

Can I edit a job that has already been posted?

I found a candidate I like. How do I hire them?

I received an application, now what?

I closed a job. How do I repost the job?

I found a candidate, how do I fill a job?

How do I run a background check?

I have an applicant that I interviewed and I want to hire, now what?

Is there a way I can see if a contractor already has a job on the VPM Platform?

Hiring a VA who already has a job on VPM Platform

Suggested Items to Gather

Best Practices for Messaging with a candidate

Can I see a list of all jobs and the status?

I want to restrict workspaces to a company manager? / Can I demote a company manager to a manager?

Can I delete the default workspace?

Why can't I add/remove users from the default workspace?

How to invite members into the workspace

Can I duplicate a closed job?

Is there a way I can see if my contractor is looking for another job on the VPM Platform?

Best practices for filling out your job posting.

How to guarantee applications to your job posting.

How do I evaluate a candidate before hiring?

How do I contact a candidate?

I invited a candidate to my job, now what?

Can candidates contact me?

What information can I review when looking at candidates?

Navigating your Job Workspace when in the process of hiring

What do the job statuses mean?

When can I reach out to a Virtual Team Member?

Can I browse profiles before I post a job?

When should I run a background check?

Does VPM run background checks on the virtual assistants?

Can I run a background check on any prospective applicant?

What is the cost of the background check?

How long does it take to complete a background check?

What information do I need to run a background check?

What type of background checks can I run?

Hiring Process Best Practices

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Termination Process

How do I terminate or close a job?

I changed the user permission from company manager to manager and now they cannot see any workspaces

Job Posting

Can I invite someone that does not have a VPM Solutions profile to a job?

I have a specific person I would like to invite to a job. Can I do that?

I posted a job, now what?

How do I accept and review an applicant?

How to Post a job

What are the different english proficiency levels?

I deleted a workspace by mistake is there a way to get it back

How do I get access to jobs in the Default Workspace?

What is a workspace?

I want to see all jobs in a specific workspace

How do I add a manager to a workspace?

I cant see all the workspaces?

When should I use Part-time and Full-time?

Can I select more than one job category?

Can I save my job before I post it?

What does short-term and long-term mean?

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