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Help Center

Remote Team Members

Remote Team Members

Discover virtual job opportunities across the globe.

Why is my Application Submit button greyed out?

Whom do I contact if I don't get paid or the payment is late?

What is the probability of getting a job on VPM Platform?

How do I know if a company has a video profile?

Can I submit multiple applications? Am I allowed to hold more than one job?

What Type of Banks Should Virtual Assistants Use?

General

Navigating My Account: Virtual Assistant

How to upload a PDF and a video (Virtual Assistants)

How do I edit my VA account after I create it?

How do I search for a job?

How do I navigate my messages as a Virtual Assistant?

How can I see any information about a Company?

Do I need experience in Property Management?

What are the requirements to upload my profile?

On my Time Sheet do i add my lunch break?

Tips to help you succeed in the interview.

How to Write a Cover Letter.

Video resume example.

How to be successful as a virtual assistant.

Do I need my own office setup (computer, phone, etc)?

Do I need to have experience working as a Virtual Assistant?

How do I create a Virtual Assistant account?

Why is my resume document not uploading?

What tax responsibilities do I have as a virtual assistant?

How can I hide my profile?

How do I update my Skills?

How to complete your profile

How to Take DiSC, Internet Speed test and English exam on VPM

How to Adhere to the Non-Circumvention Policy as a Virtual Assistant

Can I get a Certificate of Employment from VPM?

Understanding Fees at VPM Solutions

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Affiliate Program

How often do you pay out on the affiliate program?

What is the Affiliate Program For Virtual Assistants

Resolving Referral Sign-Up Issues on VPM Solutions

Payment

Adding your Payout Information

When Should I expect Payment

How can I change my hourly rate on my profile

I forgot to enter time before the company closed the job. What should I do?

What is a CLABE number?

What is a BIC code and who needs one?

I have a dispute on how much I got paid, what do I do?

The employer did not pay me, what can I do?

Do I get overtime?

How much do I get paid?

How do I get paid?

Countries that are supported by payment process on VPM.

Can I use PayPal?

I got an email that says error processing your payment

How do I know when I received a pay increase?

What Is A Currency Conversion Fee?

VPM payment Status

What if the business owner wants to pay me a bonus? How can they pay me?

How to create your STRIPE Connect Account

How to download your Proof of Income

Payment Onboarding Video - Assistants

Legal Holidays in the USA, Mexico, and the Philippines That May Delay Payments

Payment: Questions

What happens if I update my bank account information? When will the change take effect?

How to update your bank account, change your country, and modify your currency settings.

Stripe Escalation Process for Delayed Transactions

How to Verify Your Stripe Account on VPM

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Hiring Process

How do I apply for a job?

How to adjust my hourly $ rate on my application.

VPM TalentMatch algorithm

What to put in your Profile in the About section as a Virtual Assistant.

Can I message the company before I have applied for a job?

How do I know if I am selected for an interview?

Possible Interview Questions

I have applied for a job but no one has contacted me?

Best practices for setting up a VA profile

4 Steps to Standing Out and Getting a Contract

How to Search for Jobs

How to Use VPM Academy to Get a Job

Get Started Video (Virtual Assistant)

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Timesheet

How to delete a time log

How do i add my hours so i can get paid?

How Do I Fill out my Timesheet?

How do I enter time?

How do payments work for Virtual Assistants?

Can the VPM Solutions time card account for overtime or bonus?

When do time cards need to be submitted

Do I still get paid if an employer does not approve my time card?

Time Card Statuses

What happens if I forget to submit my time before the cutoff date?

Can I modify a time card that has already been submitted?

I work nights. Can I log time over multiple days?

Which time format should be used when entering hours?

How do I know if my time was approved?

I entered an incorrect time card. Can I edit or delete a time card?

Understanding Pay Status in Quick View

I forgot to log my time. How do I ensure I get paid?

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Time Off

What Holidays (if any) do I get off?

Taxes

Understanding Tax Documentation for Non-U.S. Contractors

Tax Compliance for Virtual Assistants in Mexico

US Based: W-9

How to get your 1099

How to Properly Fill Out Your Tax Information

1099 Form Eligibility and Income Documentation

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Dispute

My employer disputed one of my time cards, what do I do now?

My employer keeps disputing and declining my time cards. What can I do?

My employer disputed my time card, will I still get paid?

How will I know if my company manager disputed one of my time cards?

Gold Glove

Firefox Camera and Microphone Settings

How to complete additional info requirements

Microsoft Edge Camera and Microphone Settings

Google Chrome Camera and Microphone Settings

How to access your browser's camera and microphone settings.

Safari Camera and Microphone Settings

What does it mean when my application asks for additional info?

I received a notification, but don't know where to go.

Can I re-record a video?

Why do I need to answer the 5 questions?

What's the difference between Video "Resume" and Video "Interview" and why do I need to do both?

What happens if I'm not selected for a Gold Glove job?

What is the Gold Glove scoring matrix?

How to take the recommended courses?

Can I skip the video interview?

How do I record the video interview?

How do I update my notification preference?

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Interviews

Interviews: How to Utilize The Interview Section in VPM

Account Verification

Additional identification needed for Stripe Verification(Mexico).