I have a dispute regarding the Virtual Team Member's timesheet. What do I do?

In most cases a virtual team member may have erroneously entered a time or an hourly rate. First, reach out to the team member so they can make an adjustment.

  1. You can dispute the time sheet by clicking on the dispute button.
  2. This will put the payment on hold.
  3. Once a timesheet is disputed the Virtual Team Member will be notified. It is up to the Virtual Team Member and Employer to solve the dispute.
    1. If dispute is solved with no changes - Employer updates status to "Approved". Your Virtual Team Member will get paid during the next pay period. If a dispute is solved before Wednesday, your Virtual Team Member will get paid the same pay period.
    2. If a dispute is solved with any adjustments to the timesheet - Virtual Team Member edits timecard and resubmits. Employer is notified. Timecard status is charged to "Pending Review". Employer updates status to "Approved". Virtual Team Member gets paid next pay period. If a dispute is solved by Wednesday, the Virtual Team Member gets paid the same pay period.
    3. If the dispute is not solved - Employer updates status to "Declined". Payment does not occur.

  1. The billing period is Monday - Sunday.
  2. Times are auto-approved Sunday at 4:59 AM UTC.
  3. A dispute window opens from Monday - Wednesday following a billing period.
  4. After the dispute window, Employers are charged Thursday at 5:01 AM UTC.
  5. Payouts initiate shortly after. (A payout can appear in a Virtual Team Member's bank account as early as the following Sunday.)