Understanding Your Payment Quickview
Payment Status Definitions
As a Remote Team Member, you can track the progress of your earnings through your dashboard. Your payment status will move through specific stages based on the billing cycle.
Payment Status Definitions
- Upcoming Due: This contains time logs from last week and any one-time payments added last week. On a new billing cycle, if you add new time logs, these will also be included in the "Upcoming Due" total until the last cycle is processed. Processing happens on Tuesday. The amount that is processed will transfer to the "Processing" status, and any amount that has not been processed will remain in "Upcoming Due".
- Processing: These are the funds that have successfully been processed and charged to the Company on Tuesday. They are currently moving through the banking system to your account.
- Paid: These funds have completed processing and have successfully been deposited into your linked bank account.
💡 Note: Standard billing cycle processing happens every Tuesday. Because time logs are auto-approved, if you do not see funds move from Upcoming Due to Processing on Tuesday, it may be because the time was disputed by the Company. Any disputed time logs will appear in the In Dispute section of your dashboard.
Review these verified resources to further understand time logs and payment schedules:
How Do I Know If My Time Was Approved? I Forgot to Log My Time. How Do I Ensure I Get Paid? What Happens If I Forget to Submit My Time Before the Cutoff Date? Can I Modify a Time Card That Has Already Been Submitted?
Contact Support
If you have any questions or are in need of assistance, please submit a ticket via our support channel.
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