Stripe Escalation Process for Delayed Transactions

While the standard payment process typically functions smoothly between the Company and the Remote Team Member (RTM), banking or network delays can occasionally occur once funds leave VPM Solutions.

If a transaction has exceeded the expected processing time by more than 10 business days past the ETA, we can proceed with an official Stripe escalation to locate and resolve the missing funds.

To escalate the issue, Stripe requires an official bank statement covering the period from the start of the relevant month to the current date. The statement must clearly include:

• Bank's Name
• Account Number (at least the last 4 digits)
• Account Holder's Name

Ideally, the statement should cover the period from the beginning of the month through 5 business days after the payout date to ensure the transaction can be properly traced.

• Example: If the payout date was November 15, the bank statement should cover the period from the beginning of November through November 20.

1. Confirm Timeline: Verify that at least 10 business days have passed since the ETA.
2. Gather Documents: Request a bank statement from your bank that includes the payout date (as outlined above).
3. Submit Ticket: Submit a ticket to VPM Customer Support via the final tab, attaching the required bank details.

Review these verified resources to understand ETAs, statuses, and standard timelines:

If you have any questions or are in need of assistance, please submit a ticket via our support channel.