If a transaction has exceeded the expected processing time by more than 10 business days past the ETA, we can proceed with a Stripe escalation.
Escalation Requirements:
To escalate the issue, Stripe requires an official bank statement covering the period from the start of the relevant month to the current date. The statement must include:
- Bank’s Name
- Account Number (at least the last 4 digits)
- Account Holder’s Name
🚨 Important: Mobile screenshots are not accepted. Ensure the statement is an official document from the bank.
Example of Required Period:
If today is November 15, the bank statement should cover the period from October 1 to November 15.
Next Steps:
- Verify that 10 business days have passed beyond the ETA.
- Request the required bank statement from the customer.
- Submit the statement to Stripe for escalation.
For further assistance, reach out to VPM Customer Support