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Welcome To Wingspan

Our Payment Processor Update

VPM Solutions has officially switched our primary payment processor from Stripe to Wingspan!

We made this important change to ensure better and more specialized support for all of our Remote Team Members.

Before you add your Wingspan account, close any other tabs that have VPM open.

Having VPM open in more than one browser tab while you add your Wingspan account can cause an error during setup, or keep the New Time Log button greyed out afterward. If this happens to you, see the for a quick fix.

What You Need to Know Payout Timeline
Q: Will my payout timeline change with Wingspan?
No. The only change is that your payouts will now come from Wingspan instead of Stripe.
Q: When will this take effect?
This will take effect by the end of the year. We will notify you via in-app notifications and emails as to when this will begin.
Q: How will I know that this has taken effect?
You will know the switch is complete when you see the updated payment provider listed on your bank statement.
Fees & Costs
Q: Will there be any change in fees?
No. Nothing will change other than the payout provider.
Account Setup & Verification
Q: How long does it take to set up my Wingspan account?
Account setup takes less than 5 minutes to complete.
Q: What do I need to do?
Update your Wingspan information. After that, you have no further action items. You will receive a small micro deposit, which confirms that your bank account is linked to the new payout provider.
Q: Should I change my payout country?
Your payout country should match the country where you pay your taxes. It is pre-selected based on your account settings, so most people do not need to change it. Only update it if you have moved and now pay taxes in a different country.
Q: Why am I receiving a micro deposit in my bank account?
We are sending a micro deposit to confirm your banking details are correct. This small test transaction ensures your future payouts are routed to your account.
Q: Can you transfer my payout information from Stripe to Wingspan?
No, they are two separate platforms that do not communicate with each other, and for your security, we do not store that information, which is why you need to re-enter it.
Q: Will Wingspan issue tax documents or withhold taxes when I provide my Tax ID to set up my payout method?

Only U.S. citizens who meet the minimum earning threshold will receive tax documentation (Form 1099) at the end of the year. Non-U.S. contractors do not receive tax filing forms.

Setting Up Your Payout Method

When you set up your new payout method in Wingspan, the system will prompt you to enter your Tax ID. We want to be completely transparent about what this means for you:

  • Strictly for Verification: Your Tax ID is used solely for standard identity verification to ensure your funds are routed to the correct person.
  • No Tax Implications: Providing this ID does not change anything regarding your taxes. VPM Solutions and Wingspan do not withhold taxes from your payouts.
Q: Will I still be able to see my payout history from Stripe after the switch?
Yes. All of your previous payout information will remain stored directly within the VPM platform.
What This Means For You
Important: You will not be able to add time logs until you have entered your Wingspan payout information. Set up your payout method first using the tab.

The most important thing to know about this switch is that nothing changes regarding your day-to-day work.

  • Once your Wingspan payout method is set up, your time tracking process remains exactly the same.
  • Your communication and daily tasks with your clients do not change.
  • The only difference is that you will now receive your payouts through Wingspan instead of Stripe.
  • Account setup takes less than 5 minutes.
Tip: Keep VPM open in just one browser tab while you follow these guides. Running into an error? See the .
Adding Your Wingspan Account

Tutorial not loading? Open it in a new tab.

How to Verify Identity on Wingspan

Tutorial not loading? Open it in a new tab.

Troubleshooting

Most problems with adding a Wingspan account happen when VPM is open in more than one browser tab. Open the problem that matches what you see, then follow How to Fix It.

Problem 1: I added my Wingspan account, but I still can't log my hours

You already added your Wingspan account, but on your job's Time Logs page the New Time Log button is greyed out, and a pink message still asks you to add a payout method:

Time logging is paused until you add a Wingspan payout method. Add one now to keep getting paid.
Time Logs page with the New Time Log button greyed out and a pink message saying time logging is paused until you add a Wingspan payout method
Greyed out
Still asks for a payout method
Time logging stays paused even though the Wingspan account was added.

This is usually caused by VPM being open in more than one tab. Open How to Fix It below.

Problem 2: I get an error while adding my Wingspan account

When you click Continue after entering your payout account details, this message appears:

Sorry! Something went wrong here. Please try again or contact our support if this issue continues.
Payout account details window showing the error: Sorry! Something went wrong here. Please try again or contact our support if this issue continues.
Error
The error appears after clicking Continue.

This is usually caused by VPM being open in more than one tab. Open How to Fix It below.

Why does this happen?

To load pages faster, your browser saves a copy of the VPM pages you visit. This saved copy is called the cache.

When VPM is open in more than one tab, each tab can hold on to its own saved copy of your account. If you add your Wingspan account in one tab, the other tabs, and sometimes even the same tab, can keep showing your account the way it was before you added it. That's why VPM may still ask for a payout method and keep time logging paused.

The same thing can cause the setup error. An older saved copy in another tab can send out-of-date details while you're adding your account, so the setup can't finish.

An incognito (private) window starts fresh, without any saved copies, so VPM shows your account exactly as it is right now.

How to Fix It
  1. 1
    Close every tab that has VPM open

    Close all browser tabs and windows where the VPM platform is open. You can keep this help article open.

  2. 2
    Open an incognito (private) window
    BrowserWindowsMac
    Google ChromeCtrl + Shift + NCmd + Shift + N
    Microsoft Edge (InPrivate)Ctrl + Shift + NCmd + Shift + N
    Firefox (Private Window)Ctrl + Shift + PCmd + Shift + P
    Safari (Private Window)Not availableCmd + Shift + N
  3. 3
    Log in to VPM in that window

    Go to the VPM platform and log in. Use only this one tab for the next steps.

  4. 4
    Add or check your Wingspan account

    If you saw the setup error, add your Wingspan account again, following the guide in the tab. If you had already added it, go to Settings › Payment and check that your Wingspan payout method is listed.

  5. 5
    Log your hours

    Open your job and go to Time Logs. The pink message should be gone, and the New Time Log button should be available again.

Tip: Whenever you set up or change your payout method, keep VPM open in just one browser tab.
Still not working?

If you followed the steps in How to Fix It and still can't log your hours, or the error keeps coming back, our support team can help.

Go to the and include a screenshot of the message you see and the browser you're using.

We Are Here to Help

If you have questions about incorrect bank details, login problems, account verification, or missing payouts, our support team is ready to assist you.

Contact VPM Support