How do payments work?

Explaining the Payment Timeline.

Why does VPM payment reports look different from my bank statement?

  1. The billing period is Monday - Sunday.
  2. Times are auto-approved Sunday at 11:59 AM UTC.
  3. You can dispute any timecard from when it is entered through the Monday after the pay period ends.
  4. After the dispute window, employers are charged Tuesday at 5:01 AM UTC.
  5. Payouts initiate shortly after. (The payment process starts on Tuesday and in most cases will be paid the following Monday latest Tuesday to the Virtual Assistant's bank account.)
What can delay a payment?
    1. Your first payment may be delayed due to the payment processing companies performing extra verification to protect your account to ensure there is no fraudulent activity.
    2. Your first payment may be delayed if the employer is new to the VPM  platform. The payment processing companies may perform extra verification on the employer's bank account to ensure there is no fraudulent activity.
    3.  U.S. Bank Holidays can delay payment.  Banks do not process payments during U.S. Holidays. Here is a list of common bank holidays, dates may vary for more information contact your bank.
    • New Year’s Day,
    • Birthday of Martin Luther King, Jr.,
    • Washington’s Birthday,
    • Memorial Day,
    • Independence Day (July 4),
    • Labor Day,
    • "Columbus Day" (also observed as Indigenous Peoples Day),
    • Veterans Day,
    • Thanksgiving Day,
    • Christmas Day.

    If you still have more questions please email us at