Understanding VPM Solutions' Payment Process

At VPM Solutions, companies are responsible for paying their virtual assistants (VAs) through our platform.

Payment Timeline Overview

At VPM Solutions, payments follow a structured weekly cycle:

Billing Period: Each workweek runs from Monday to Sunday.
Timesheet Approval: Submitted hours are automatically approved every Sunday at 4:59 AM UTC.
Dispute Window: Companies have until the following Monday to review and dispute any time entries.
Company Billing: Once the dispute period ends, companies are charged on Tuesday at 2:00 AM UTC.
Payout Initiation: Payments to Virtual Assistants (VAs) are initiated shortly after company billing.

Several factors can cause delays in the payment process:

Initial Payment Verification: First-time payments may undergo additional verification by payment processors to prevent fraudulent activities.
New Company Accounts: If a company is new to the VPM platform, their bank account may require extra verification, potentially delaying payments.
U.S. Bank Holidays: Payments can be delayed due to U.S. bank holidays, as banks do not process transactions on these days. Common holidays include:
- New Year’s Day
- Martin Luther King Jr. Day
- Washington’s Birthday
- Memorial Day
- Juneteenth
- Independence Day (July 4)
- Labor Day
- Columbus Day (also observed as Indigenous Peoples Day)
- Veterans Day
- Thanksgiving Day
- Christmas Day
Local Bank Holidays: Bank holidays in the VA's home country can also affect payment timelines. For instance, in Mexico, Revolution Day may cause delays.

If you have further questions or require support regarding payments, you may contact VPM Solutions