If your company payment fails even after several retries, this article outlines common causes, what steps to take next, and when to escalate the issue for support.
Answer:
If your company’s payment fails after multiple retries, follow these steps:
Rest assured, our Support Team is willing to assist you and look into this matter further if needed.
1. Check the Payment Method
To troubleshoot the issue, verify the following:
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Validity:
Make sure the company’s payment method is active and the card on file has not expired. -
Sufficient Funds:
Confirm there are enough funds available to cover the payment. -
Not Blocked or Restricted:
Check if the card or account has been blocked or restricted by the bank. -
Bank Authorization:
If the payment was blocked, contact the bank and request to whitelist VPM Solutions as an authorized merchant so future charges are approved.
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Most payment issues happen because the bank blocks the charge. It’s important to contact your bank to authorize the payment and specifically ask them to whitelist VPM Solutions so future charges are approved.
2. Notify the Company Admin (if you’re not the admin)
If you are not the one managing the company payment method, take the following actions:
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Inform the Admin:
Let the company admin know that the payment has failed after multiple retries. -
Suggest Action:
The admin may need to:-
Update or change the payment method.
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Contact the bank to authorize or investigate the charge.
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If the payment continues to fail after multiple retries, Contact Support for assistance.