How to Retry your payments
There are times when a Company payment fails to process. This is primarily due to a recent change in your credit card details or your bank temporarily placing a spending limit on the account.
Fortunately, it is easy to manually retry a payment directly from your dashboard to ensure your Remote Team Member gets paid for their hard work!
- Navigate to the Payment Quick View tab.
- Click into your Processing tab within the reports.
- Locate and click the "Retry Charges" button.
🚨 Troubleshooting Tip: If retrying the payment through the dashboard doesn't work, you can use the link below to troubleshoot the issue further:
What to Do When Your Company Payment Fails After Multiple Retries
Follow the interactive tutorial below to quickly navigate to your failed payments and retry your charges.
Tutorial not loading? Open it in a new tab.
Explore other verified articles within the Payment Process category to successfully manage your payroll:
How Do I Pay My Remote Team Members and What Does It Cost?
Understanding VPM Solutions' Payment Process
What is the Payment Timeline for a One-Time Payment?
Can I Limit the Number of Hours a Remote Team Member Can Work Per Week?
If you have any questions or are in need of assistance, please submit a ticket via our support channel.
Submit a Ticket